FAQ

1. What is custom picture framing?
Custom picture framing involves creating a unique frame specifically tailored to the dimensions, style, and requirements of a particular piece of artwork or photograph.

2. Why choose custom framing over ready-made frames?
Custom framing offers the advantage of tailored design, ensuring that the frame complements the artwork perfectly. It also allows for the use of high-quality materials and preservation techniques to protect valuable or sentimental pieces.

3. What materials are typically used in custom picture framing?
Materials commonly used in custom framing include various types of wood, metal, and composite materials for the frame itself, as well as acid-free matting, UV-protective glass or acrylic, and archival backing boards to preserve the artwork.

4. How long does custom framing take?
The timeframe for custom framing can vary depending on factors such as the complexity of the project, the availability of materials, and the workload of the framing shop. Generally, it can take anywhere from a few days to several weeks.

5. What is the cost of custom picture framing?
The cost of custom framing depends on factors such as the size of the artwork, the materials chosen, the complexity of the design, and any additional services such as mounting or preservation. It's best to consult with a framing professional for an accurate quote.

6. Can you frame unusual or non-standard items?
Yes, many framing shops specialize in framing a wide range of items beyond traditional artwork and photographs, including memorabilia, textiles, and three-dimensional objects. They can often create custom solutions to accommodate unique items.

7. Do you offer consultation services for framing?
Many framing shops offer consultation services where experienced framers can assist customers in selecting the appropriate frame style, matting, and other elements to enhance their artwork and suit their preferences.

8. Can you repair or restore damaged frames or artwork?
Some framing shops offer restoration services to repair damaged frames or artwork. However, the extent of the damage and the feasibility of restoration may vary, so it's best to inquire with the framing professional.

9. Do you provide framing services for commercial or large-scale projects?
Many framing shops offer services tailored to commercial clients, including framing for businesses, galleries, and exhibitions, as well as bulk framing for multiple pieces.

10. How can I care for and maintain my framed artwork?
Proper care and maintenance of framed artwork can help preserve it for years to come. Avoid hanging artwork in direct sunlight, use appropriate cleaning methods for the frame and glass, and periodically check for signs of damage or deterioration.

11. Can I place an order online for international shipping?

Unfortunately, we do not currently offer online ordering for international shipments. However, you can still purchase our products by emailing us directly on our contact us page .

12. How can I purchase items if I'm located outside the country?

Simply send us an email with the details of the items you wish to purchase along with your shipping address. We'll then provide you with a shipping estimate and guide you through the ordering process.

13. What information should I include in my email?

Please include the following details in your email:
- The name or description of the items you want to purchase
- Your complete shipping address, including postal/ZIP code
- Any specific shipping preferences or instructions you may have

14. How long will it take to receive a shipping estimate?

We strive to respond to all inquiries promptly. You can typically expect to receive a shipping estimate within [insert time frame], although this may vary depending on the volume of requests we receive.

15. Can I track my international shipment?

Yes, once your order is processed and shipped, we will provide you with a tracking number so you can monitor the progress of your shipment.

16. Are there any additional costs associated with international shipping?

In addition to the cost of the items you purchase, international shipments may be subject to customs duties, taxes, and other fees imposed by your country's customs authorities. These fees are the responsibility of the recipient and are not included in our shipping estimates.

17. What shipping methods are available for international orders?

We offer various shipping methods for international orders, including standard and expedited options. The availability of specific shipping methods may depend on your location and the size/weight of your order.

18. What if I have questions or need assistance with my order?

If you have any questions or need assistance at any stage of the ordering process, please don't hesitate to contact us. Our customer service team is here to help and will respond to your inquiries as quickly as possible.

19. Do you offer returns or exchanges for international orders?

Yes, we accept returns and exchanges for international orders subject to our standard return policy. Please refer to our [return policy page] for detailed information on eligibility criteria and instructions on how to initiate a return or exchange.

20. Is there a minimum order requirement for international purchases?

No, there is no minimum order requirement for international purchases. Whether you're ordering a single item or multiple items, we're happy to assist you with your international purchase.